At The Indian Hawk, we are committed to maintaining the highest standards of integrity, transparency, and accountability. If you have any concerns, complaints, or grievances related to our content, services, or any other aspect of our website, we encourage you to bring them to our attention. We value your feedback and strive to resolve all issues promptly and fairly.
How to Submit a Grievance
Please provide the following details when submitting your grievance to help us understand and address your concern effectively:
- Your Full Name
- Email Address
- Contact Number (optional)
- Nature of Grievance (e.g., content accuracy, copyright issue, inappropriate material, etc.)
- Details of the Grievance (Please describe the issue clearly and provide any relevant links or references)
- Supporting Evidence (if any, such as screenshots, documents)
- Preferred Resolution (optional)
You can submit your grievance by emailing us at: [email protected]
Grievance Handling Procedure
- Acknowledgment: We will acknowledge receipt of your grievance within 2 business days.
- Review: Our team will carefully review the details provided and may contact you for further information if necessary.
- Resolution: We aim to resolve grievances within 15 business days, depending on the complexity of the issue.
- Response: You will receive a formal response outlining the actions taken or proposed to address your grievance.
- Appeal: If you are not satisfied with the resolution, you may request a review by writing to us within 7 days of receiving our response.
Important Notes
We take all grievances seriously and handle them with confidentiality and impartiality.
False or malicious complaints may be subject to appropriate action.
This grievance procedure is intended for issues related to The Indian Hawk’s content and services only.
Thank you for helping us maintain the quality and trustworthiness of The Indian Hawk.